Terms & Conditions

Hardly anyone ever reads terms and conditions. This is a fact. I definitely don’t, and under normal circumstances, you probably don’t either.

So the fact that you’re here could mean you want more information about us, our products, service or delivery. 

That’s why we’re making these terms and conditions as simple, informative and straightforward as we can.

Despite being at the very bottom of every e-commerce web page in 6-point font, terms and conditions are important and worth reading. They’re important because they define the standard legal contract between us that starts when you buy something from Simple Life Fabrics. So here we go…

Ours are based on standard industry terms and conditions and the use of our website means that you accept them:

 

Who is Simple Life Fabrics?

Simple Life Fabrics is a small family-run startup business founded in 2019 and operates online only; we do not have a brick-and-mortar store.

Simple Life Fabrics is a trading name of The Simple Life Group Ltd, a private limited company registered in England and Wales.

Our company number is 12220281, and our registered office address is:

1 Fuller Close,

Shepton Mallet,

Somerset,

BA4 5PX

You can see our company registration details on the UK Government’s Companies House website:

https://beta.companieshouse.gov.uk/company/12220281

 

Delivery

We aim to process your order same day or next day Monday-Friday. 

We offer FREE UK DELIVERY by Royal Mail Tracked 24, Tracked 48 and Royal Mail Standard 24 for all UK orders, or for weights around or over 2kg, for example if you buy 6 metres of curtain fabric, we may decide to use DPD delivery - this will also be free to you.  

We can offer free UK delivery, along with lower prices, on our own website because we do not have to pay Ebay or Etsy fees. 

While we want you to receive your products within a very maximum of 7 working days (usually 5 working days) of you placing your order we cannot guarantee that this will happen under every circumstance.

For example, we cannot control, or take any responsibility for, Royal Mail, any courier or the weather. However, in all circumstances we will try as hard as possible to stick to these delivery times.

Please be aware that we are not liable for items that go missing in the post and we do keep proof of postage for all deliveries. If you have concerns about your parcel please contact us. I can guarantee I will be both upset and mortified if your parcel has not arrived. 

As a small business, it’s inevitable that occasionally we will take a break. When we do, we will ensure that we make this clear on the website so that you know before you place an order that it may not be delivered within the maximum of 7 working days.   

 

Refunds

If you want to return a product and ask for a refund of the full amount you paid, including the shipping to your address, please contact us. We accept returns of products that have not been used, cut, washed or spoilt in some way. For example if your cat has sneaked into your sewing room and used it as bedding for a week then sadly we can’t refund your money!

Returns can only be considered and accepted if you contact us within 14 days of receiving the products, and in exceptional circumstances we reserve the right not to accept a return. 

Unfortunately we cannot accept responsibility for return shipping, so while we can refund the cost of the product and the delivery charge you paid, we are not liable for the return cost or method of postage or packing back to us.

Refunds can only be credited to your account once we have received the products back. If an item you purchased was bought with a discount code or voucher, or in a sale, then we will only refund the amount that you actually paid, not the amount the item was listed for.      

 

How can you contact us?

You can contact us at any time by email on sales@simplelifefabrics.co.uk. We aim to get back to you the same day.

We do not list a phone number for three reasons. First, we get an appalling mobile signal here, which drops out regularly and can sometimes only be weakly retrieved by waving the phone out of the upstairs bedroom window.

Secondly, we’re so busy that you’re unlikely to catch us on the landline, and finally, we can give you a far better and more complete answer to any question you might have via email; and clarity is very important to us.

 

How would we contact you?

If we need to contact you we will email in the first instance. But if the issue is urgent or we don’t get a reply to an email or think that maybe you’ve given us the wrong email address, we might ring you. We will try hard to reach you by any method if it’s important. 

 

The contract or basis of sale

When you place an order for any of the products for sale on the Simple Life Fabrics website you accept that your order is subject to availability and confirmation of the total order price.

This means, for example, that if the fabric or accessory has sold out or we have less in stock than we thought, we will notify you, offer to reduce the price if you still want the lesser amount we have in stock, refund your money or ask you if you would like a substitute product.  

Simple Life Fabrics will always try to accommodate any requests about our products, however we can only ever sell fabrics in half metre or metre-multiple lengths; we cannot sell you smaller quantities such as fat quarters. Unfortunately, we also cannot send fabric samples. 

We aim to be 100-per-cent accurate in our descriptions, and try very hard to ensure you have all the information you need to make an informed choice about what to buy. However, we are human and do occasionally make mistakes. Plus not all suppliers give us every piece of information we would want about a fabric or product. For example, they don't always specify complete washing instructions or fabric weights. The information we give is therefore advisory only. 

When you place an order and fill in your personal details on our website you accept responsibility for the accuracy of these details. For example, if you enter the wrong address your products may not be delivered and you accept this risk. 

All the prices on the Simple Life Fabrics site are subject to change at any time. This is primarily because we source the majority of our products from outside the UK and currency-exchange rates do fluctuate.

 

Images and words on this website

The entire copyright of the words and/or phrases created for this website is retained by Sarah Nuttall at all times throughout the world. The entire copyright of the photographs on this website (except where stated or the photograph is identifiably the copyright of the manufacturer/contains no 'Simple Life Fabrics' watermark) is retained by The Simple Life Group Ltd at all times throughout the world.

You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website.

This is a polite but formal way of saying please do not use our words or photographs on your own website without asking us first. We may grant you a free license to use them, but we assert the right to be known as the author/copyright holders, so contact us first.  

The photographs on the Simple Life Fabrics website are as accurate a representation of our products as possible, taken by a professional commercial photographer, who is also the co-owner of The Simple Life Group Ltd.

However, unless you have a colour-balanced monitor, your computer or mobile device may display colours slightly differently. We cannot be held responsible for these variations. So if you thought it was a darker green or a paler pink, then it’s probably down to the way your monitor displays colours.

 

Your data

We do not, and will never, share your data with any other company who is trying to sell things to you. The delivery data you give us, such as your name, home address and email address are stored only for the purposes of fulfilling your order.

Your data is stored securely and never shared except where a delivery company such as Royal Mail or a courier needs it to deliver your order. We can give you a copy of that data at any time, and if you want us to remove your details from our computer system we will do so immediately.

At the checkout stage, or before, you may decide to agree to sign up to let us email you marketing materials such as a newsletter or information about new products or discounts/sales. If you decide you don’t want to receive these emails at any time please contact us (or click any relevant unsubscribe buttons on the email you receive) and we will stop sending them to you straight away.

We hold and process your data in accordance with the GDPR regulations and our privacy policy which you can read on our privacy policy page.

There are cookies on our website, as there are on almost all e-commerce stores in the UK. These cookies allow us to tailor our website to your needs. For example, they recognise that you’ve visited before and remember your login details so you don’t have to.

Cookies also allow us to see which product pages are the most popular with customers so we can buy the right stock. Cookies are harmless and are not a virus. To find out how to manage your cookies, visit: https://www.allaboutcookies.org/


Final standard formal legal details

We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.

Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.

The Terms and Conditions concerning the sale of our products to you and your use of this website is governed by the laws of England and any dispute concerning the either our products or this website will be determined by the Courts of England and Wales. We reserve right to change these Terms and Conditions at any time, and to refuse service to anyone, at any time, for any reason.