This policy sets out the returns policy for products purchased through the Simple Life Fabrics online store.
1. To be eligible for a return, your item must be unused and in the same condition that you received it. We accept returns of products that have not been used, cut, washed, dirtied or spoilt in some way.
2. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
3. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days.
4. If the item you purchased from us was damaged or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
5. Please contact us to tell us that you will be returning the item.
6. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment as soon as possible.
7. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
8. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
9. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
10. Returns can only be considered and accepted if you contact Simple Life Fabrics within 14 days of receiving the products, and in exceptional circumstances we reserve the right not to accept a return.