Delivery Information

BUSINESS AS USUAL! WE ARE OPEN AND DELIVERING ORDERS AS NORMAL  

Dear All, 

It's a worrying time for everyone but it is business as usual here during the current crisis. 

I am sending out parcels via Royal Mail in the usual way. 

Nothing has changed.

You can order on my website in the normal way and I will send your order out within the same timescales.   

I am a registered limited company and even though the UK is now in 'lockdown' I am able to walk to the Royal Mail depot once per day to drop off parcels. 

Thank you and please, please stay safe, 

Sarah 

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Delivery prices for address in the UK

We have recently introduced FREE UK DELIVERY by Royal Mail 1st Class for addresses in: 

  • The United Kingdom
  • Channel Islands
  • Isle of Man 

Delivery prices for Ireland, France and Germany

We also deliver to addresses in the following EU countries:  

  • Ireland 
  • France
  • Germany

Royal Mail International Standard: £4.00 

Free Royal Mail International Standard for orders over £50.00 

PLEASE NOTE FOR INTERNATIONAL DELIVERIES: Royal Mail cannot deliver an international parcel weighing more than 2kg, so I will contact you if your order weighs over this maximum and we'll see if we can split the order. 

Over the coming months we will expand the number of countries to which we can send orders. 

UK delivery of heavy, bulky parcels over 2 kg in weight

We use Royal Mail 1st Class for all deliveries. However, where a parcel is over 2 kg in weight and bulky too we may decide to use DPD to deliver your item - this service will also be FREE to you.  

Normally we only consider using DPD if, for example, you've ordered more than six metres of a heavier-weight curtain fabric. 

Our first choice, and preferred option, will always be Royal Mail 1st Class.    

How can you offer free UK delivery? No one else does this as standard by Royal Mail 1st Class 

We are ambitious and want to grow rapidly so we sell on Ebay and Etsy alongside this website. But we have to pay big fees on there so it means we must keep our prices higher - which is very annoying.

After we'd been up and running for a few months, and had enough data, we could crunch the numbers and it became apparent that it would make sense to mirror these outlets and offer free delivery on our own website. Plus it gives us the opportunity to offer lower prices than we can on these other sites.

But it's driven by something bigger. 

I'm particular passionate about making lovely, high-quality fabric accessible to all. I've always believed that fabric plays a big role in how we feel about ourselves, our lives and our environment. 

A single half metre of gorgeous fabric can make lift us up and make us feel more positive about our lives and the future, especially when our lives can sometimes be complex and difficult. 

Therefore I want to ensure that no matter how small your budget you can afford to buy something beautiful, unusual and useful - and be proud to live a simpler life!      

Timescales

We will process your order (i.e. cut your desired length of fabric, do the paperwork and packaging and take it down to the post office) within 1-3 days but we always aim to process your order within one working day, i.e. if we receive your order at 3 p.m. on a Monday, we will aim to post it out to you on Tuesday. It is rare that we do not process an order within 48 hours. 

While we want you to receive your products within a very maximum of 5 working days of you placing your order we cannot guarantee that this will happen under every circumstance.

For example, we cannot control, or take any responsibility for, Royal Mail, any courier or the weather. However, in all circumstances we will try as hard as possible to stick to these delivery times.

Please be aware that we are not liable for items that go missing in the post and we do keep proof of postage for all deliveries. If you have concerns about your parcel please contact us, and we suggest you consider using the Royal Mail 1st Class Signed For service.

As a small business, it’s inevitable that occasionally we will take a break. When we are on a break, we will ensure that we make this clear on the website so that you know before you place an order that it may not be delivered within the maximum of 7 working days.   

Packaging materials we use    

The plastic bags we use to send out orders are 100% recyclable either via curbside collection or by taking to recycling points. The business cards and all other stationery including packaging tape we use is made in the UK or EU from 100% recycled paper from post-consumer waste.