DELIVERY INFORMATION FOR YOUR LOVELY ORDER
Thank you for visiting this page. Prompt dispatch and delivery is very important to me - I'm strangely obsessed with it! I hope this page explains everything you want to know. If it doesn't then please email me via the contact page or direct at firstname.lastname@example.org.
Take care and have a very lovely day,
Dispatch times - we aim for same day or next working day dispatch every time
We aim for same day or next working day dispatch every time you order from us. We do not make you wait. Dispatch times are very important to us and we treat your order as a priority.
It is very, very rare that we do not dispatch an order within 48 hours during the week, Monday-Friday.
We dispatch the same day or next day using Royal Mail business post services - Royal Mail Tracked 24, Royal Mail Tracked 48 & Royal Mail Standard 24
Royal Mail collect from us on weekdays - Monday to Friday. They collect in the mornings and so we must stop cutting fabric each day at around 9.30am in order to complete the required paperwork (I get up very early!).
If you made an order during working hours the previous day it will go out the next day. If you made an order overnight or before 9.30am on a weekday I will do everything I can to get it sent out to you the same day - and I usually succeed.
We do not have a Royal Mail pick-up on Saturdays (or Sundays) so if you order after 9.30am on a Friday it will not go out until Monday.
But we do cut fabric and process orders all weekend. So if you make an order any time on Saturday or Sunday, barring all accidents, it will go out on Monday morning.
We will always let you know promptly if we anticipate a delay in dispatch longer than 48 hours.
For orders over £7.00 we use either Royal Mail Tracked 24 or Royal Mail Tracked 48 for UK deliveries. These services give you updates via email in real time and the ability to change delivery dates and specify a safeplace or trusted neighbour.
For orders up to £6.99 we use Royal Mail Standard 24, which is the business equivalent of 1st Class.
Delivery prices for address in the UK
We have FREE UK DELIVERY as standard for addresses in the locations below by Royal Mail Tracked 24/48 for orders of £7.00 or over, and for orders up to £6.99 by Royal Mail Standard 24. Very occasionally, for orders weighing more than 2kg, we may use the DPD Next Day service:
- The United Kingdom (including Northern Ireland and the Highlands & Islands)
- Channel Islands
- Isle of Man
N.B. Even though our delivery is totally free, it's worth noting that Royal Mail costs to Northern Ireland, the Scottish Highlands & Islands, the Channel Islands, Isles of Scilly, Isle of Wight, Isle of Man or any other UK island (!) are exactly the same price as to any other mainland UK destination. Royal Mail do not charge surcharges or levies to send to these lovely locations, even though some retailers in every business sector might charge you more.
Brexit & the impact on delivery to EU countries including France and Germany
Due to Brexit, since 1st January 2021, postal/courier handling fees, possible duties, and import VAT (the VAT rate in your EU country) will be charged by your local postal service (e.g. La Poste/Deutsch Post etc) and payable by you on anything you now order from a UK shop and it must be paid before they will deliver your order. Therefore we have suspended deliveries to EU countries for the meantime. I hope to restart these in the middle of 2021 when new EU regulations come into force.
For more information about what Brexit might mean for the fabric industry and fabric buyers I have written a blog post here.
UK delivery of heavy, bulky parcels over 2 kg in weight and high-value orders
Royal Mail collect from us and we use Royal Mail Tracked 24, Royal Mail Tracked 48 and Royal Mail Standard 24 (the business equivalent of 1st Class) for all deliveries, depending on the type of fabric and the value of your order.
However, where a parcel is over 2 kg in weight and/or bulky we may, occasionally, decide to use DPD to deliver your item - this service will also be FREE to you.
Normally we only consider using DPD if, for example, you've ordered more than four metres of a heavier-weight fabric and/or you have spent more than £100.00 in total.
Our first choice, and preferred option, will always be Royal Mail. They are the best at what they do.
How can you offer free UK delivery? No one else does this as standard
We are ambitious and want to grow rapidly so we sell on Ebay and Etsy alongside this website. But we have to pay big fees on there so it means we must keep our prices higher on those platforms - which is very annoying.
After we'd been up and running for a few months, and had enough data, we could crunch the numbers and it became apparent that it would make sense to mirror these outlets and offer free delivery on our own website. Plus it gives us the opportunity to offer lower prices than we can on these other sites.
But it's driven by something bigger.
I'm particular passionate about making lovely, high-quality fabric accessible to all. I've always believed that fabric plays a big role in how we feel about ourselves, our lives and our environment.
A single half metre of gorgeous fabric can lift us up and make us feel more positive about our lives and the future, especially when our lives can sometimes be complex and difficult.
Therefore I want to ensure that no matter how small your budget you can afford to buy something beautiful, unusual and useful - and be proud to live a simpler life!
While we dispatch promptly and want you to receive your order within a very maximum of 5 working days of us sending it to you, we cannot guarantee that this will happen under every circumstance.
For example, we cannot control, or take any responsibility for, Royal Mail, any courier or the weather.
Please be aware that we are not liable for items that go missing in the post and we do keep proof of postage for all deliveries. If you have concerns about your parcel please contact us.
As a small business, it’s inevitable that occasionally we will take a break. When we are on a break, we will ensure that we make this clear on the website so that you know before you place an order that it may not be delivered within the maximum of 5 working days.
Packaging materials we use
The plastic bags we use to send out orders are 100% recyclable either via curbside collection or by taking to recycling points. The note cards and all other stationery including packaging tape we use is made in the UK or EU from 100% recycled paper from post-consumer waste.